How do you keep your customers?
This topic is important because it relates to the source of corporate profits and its continuation. In this subject, many articles, scientific studies, master’s and doctoral dissertations have been published. The understanding of the client’s needs, the Digital Cash Academy benefits of the client and the appropriate services he needs, .
Rules for dealing with others:
Since the beginning of creation and man by nature social, and hates unity, imagine yourself without people around you! This picture will actually live if you do not maintain your relationship with others, so you do not have to, you have some wonderful rules:
– Correct between you and God, God fit between you and others.
– salute those who know and do not know.
– Smile in the face of your colleague The smile predicts the psychology of the other party and explain the chest and pave the acquaintance and speech.
– Put yourself in the place of others and then hear them speak what you like to hear.
– Know the human style you are dealing with, then try to enter him through the appropriate style for him.
– Keep others’ feelings and choose your words carefully.
– Do not get angry.
– Be simple and inexpensive in dealing with others.
– Be humble and do your job.
– Let your talker tell you what he likes, and be a good listener.
– Of your promise, and the truth of your talk.
– Try to say thank you to those who have led you to a great service in itself.
– Recognize your mistakes and apologize if necessary apologize.
The customer service is the field of intense competition between companies, but the general interest in the survival of one company for another as the client is the reason for the existence of any business and in order for any company to maintain and maintain the customer to provide a distinctive service to him, the cost of attracting a new customer is five times the cost of retaining a customer Located at the facility.
There are several obstacles and difficulties in maintaining the client and providing good service to him. The most important of these is that the first person to meet the client face to face is a small employee and the least paid workers and the least trained may issue a misconduct distracts the customer from the company and does not stop at this point, His experience to other clients leads to the reluctance of many customers about the company’s goods or services.
Regardless of the name of any job, center, experience or salary, the DigitalCashAcademy company tries to train all employees and remind them that the first task is to attract and satisfy customers and maintain them through intensive training sessions on how to deal with others and how to talk and talk and look and listen to customers and on the occasion of male Listen I remember a situation that happened to me personally with someone I know was applying the saying “let your talk happen to you like and be a good listener” I was addressing him face to face and during the dialogue came to him a telephone call did not fill the contact so he did not look to the caller until I finished my talk. So it is important to know how to deal with others in order to attract them and keep them as continuous customers of the company.
Before you think of reducing the price or service you provide to save expenses under the general economic situation, make sure you do everything in your power to keep your customer who is the source of any return whatever size to your establishment.
The following is the little you can do (if you do not already):
Raise face-to-face handling:
It depends on the type of goods you sell or the service they offer and the type of establishment. If your work is mainly based on electronic communications or home delivery by workers, you must periodically meet your client face to face and deal with him in person so that you can personalize his transactions. It is easy for any customer to break his connection with someone he does not see or do not know Personally. Be sure to get to your client and build a strong relationship with him that is difficult to lose for a long time or at least in the near term.
Edit and develop from your industry and service provided by:
Avoid falling in the hole of time and become an old theme in terms of the product or service you provide. You may have provided the goods and services that you have been accustomed to producing since your project has achieved success. But keep on what you are at a time when others are developing and progressing more on the basis that you have succeeded so, you will lose your customers and even your origin. Remember that those who helped you succeed are the customers who have accepted your business and bought what you produce or offer.
What succeeded in the past does not necessarily succeed in the present with the speed of the evolution of evolution and change in the types of goods and services and means of production used and modern technology. If you are not yet affected by the development, start now and develop yourself before you become in the last lap and leave you customers because the customer is always looking for new and change.
Ask your client about his / her opinion:
The feedback you receive from your customers is very useful to you even if what you get is bad. It is useful because it gives you the opportunity to fix the faults or defects in the product or the way you deal with your customers so as not to lose them. It is also an early warning of reform to preserve what Achieved by the success and the acquired customers. Do not frustrate criticism and faster reform because your client is the blood of life of your origin.
Get ready to change your way of dealing with your customers:
You can adjust your financial transactions, especially in the current economic crisis. You can adjust the way you accept payments, while maintaining a reasonable profit margin with the quality of the product and the service you offer. I look at how to facilitate the process of financial transactions while ensuring your financial well. Pay due diligence and take the necessary action to ensure payment. If you originally sell in the future, you can consider repayment, for example, to have a longer duration, less interest, etc. Demonstrate flexibility in dealing with the client by considering the circumstances and ability to pay by finding different ways to pay, and thus feel the importance of you, which makes it stick to deal with your facility and keep it as a permanent customer.
Ask yourself Is it worth the customer to adjust the price, product and service to keep this customer always looking for the best and the new? Or will it remain unchanged and a few customers will suffice for you just to keep the project going even at a lower profit? You are the only one who can answer these questions, keeping in mind the level of quality you have presented when you become what you are now. The customer then the customer is the one who connects you or will connect you to the situation and center that you wish for yourself.
Customer service is the lifeblood of any project. You can make a successful promotion or lower your prices to attract as many customers as possible, but if you do not make them repeat buying from you, your small business will not last long.
The purpose of good customer service is to make the client repeat dealing with your business, and come out satisfied and happy with the experience of buying in your facility. He is happy to tell everyone around him about the quality of his service and to attract him to deal with you and buy your Digital Cash Academy JR Fisher nproducts. This is the most important source of profit for your project.
If you are a skilled salesman you can sell anything to anyone once. But by serving the customer well, this customer will become a permanent customer for your project and a permanent purchaser of your products. The basis of customer service is to build a strong relationship with your client that always makes him feel good and that he is your most important customer. How do you achieve this? You can achieve this by knowing the secret of a successful customer service